Account Setup
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      2. For Merchants
      3. Account Setup

      How to Add Your Business’s Support Contact Information

      This guide explains how to add or update your business's support contact information, such as email, phone number, and support ticket link, directly from the dashboard.

      1. Accessing Support Settings

      1. Log in to your EukaPay dashboard.

      2. Navigate to Settings > Business > Details.

      3. Scroll down to the Support Information section.

      2. Editing Support Contact Information

      1. Click the Edit icon in the top-right corner of the Business Information section.

      2. In the Support Information area, fill in the following fields:

        • Email – Enter the support email customers should use to contact you.

        • Phone – Optionally enter a support phone number.

        • Link to Support Ticket Form – Add a URL to your customer support portal or ticket submission form.

      Example:

      Once all details are entered, click Save.

      3. Tips

      • Use a shared or monitored inbox for the support email to ensure customer queries are not missed.

      • If you’re using a tool like Freshdesk or Zendesk, paste the ticket submission URL in the "Support Link" field.

      • The provided contact information may appear in emails, invoices, or system notifications, so keep it accurate and professional.