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      How to Withdraw Crypto or Fiat Funds

      Withdrawing funds from your account is secure and straightforward — whether you’re cashing out fiat currency or sending crypto to your personal wallet.

      Before You Begin: Set Up Your Settlement Details

      Both crypto and fiat withdrawals require you to pre-configure your destination addresses or bank accounts.

      Go to: Financial Settings

      Here, you can:

      • Add and verify bank accounts for fiat withdrawals.
      • Whitelist crypto wallet addresses for supported assets.

      For security, you cannot withdraw to unverified destinations. Always set up and confirm your details in advance.

      Withdrawing Fiat Funds

      Fiat withdrawals are processed via bank transfer. Supported currencies and methods:

      Symbol

      Method

      CAD

      Bank Transfer or INTERAC e-Transfer

      USD

      Bank Transfer (ACH/Wire)

      EUR

      SEPA Transfer

      GBP

      BACS/Faster Payments

      Step-by-Step: Fiat Withdrawal

      1. Go to Balance → Click Withdraw next to your fiat currency (e.g., CAD, USD).
      2. Select Withdrawal Method:
        • For CAD: Choose Bank Transfer or INTERAC e-Transfer
        • For USD/EUR/GBP: Choose Bank Transfer
      3. Enter Amount — ensure it’s within your available balance and any daily limits.
      4. Review Destination — confirm the bank account or INTERAC email is correct.
        ❗ If no destination is listed, go to Financial Settings to add one.
      5. Click “Request Withdrawal”.
      6. Verify Identity (if prompted) — complete any required KYC/authentication steps.
      7. Wait for Processing:
        • INTERAC e-Transfer: Usually within minutes to 24 hours.
        • Bank Transfers: 1–3 business days.

      Tip: INTERAC is fastest for Canadian users. Bank transfers are ideal for larger amounts or international settlement.

      Withdrawing Crypto Funds

      Crypto withdrawals are sent directly to your external wallet — but you must whitelist the destination address first for security.

      Required Setting: Whitelist Your Wallet Address

      Please refer to this guide to setup a whitelisted wallet address: https://support.eukapay.com/setup-stablecoin-withdrawals 

      Step-by-Step: Crypto Withdrawal

      1. Go to Balance → Click Withdraw next to your crypto asset (e.g., BTC, ETH).
      2. Select a Whitelisted Address from the dropdown.
        ❗ If no address appears, go to Financial Settings to add and verify one.
      3. Enter Amount — ensure it’s within your available balance and covers network fees.
      4. Review Network & Fees — confirm the blockchain network (e.g., Ethereum for USDT-ERC20) and estimated fee.
      5. Click “Request Withdrawal”.
      6. Approve via 2FA or Email — a security code will be sent to confirm the transaction.
      7. Wait for Blockchain Confirmation — typically 1–30 minutes depending on network congestion.

      📌 Tip: Double-check the network type (e.g., ERC-20 vs TRC-20). Sending on the wrong network may result in permanent loss.

       

      ❓ FAQ

      Q: Why can’t I see my bank account or wallet in the withdrawal dropdown?
      A: You must add and verify it first in Financial Settings .

      Q: How long do withdrawals take?
      A:

      • Crypto: 1–30 mins after approval
      • INTERAC: Minutes to 24 hrs
      • Bank Transfer: 1–3 business days

      Q: Can I cancel a withdrawal?
      A: Crypto withdrawals are irreversible once broadcast to the blockchain. Fiat withdrawals may be cancellable if still pending — contact support (support@eukapay.com) immediately.

      Q: Are there withdrawal fees?
      A: Yes — network fees apply to crypto. Fiat withdrawals may have processing fees depending on method and currency.