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You may notice that when you deposit cryptocurrency into your trading account, it appears as a “Temporary Balance” — and is automatically returned to you after 24 hours, even if you haven’t spent it.
Here’s the reason why:
🔐 We do not hold customer crypto assets long-term. For security, compliance, and operational reasons, all crypto deposits are treated as temporary and automatically returned after 24 hours.
Why We Don’t Hold Crypto Long-Term
Unlike traditional crypto exchanges or wallets, we are not a custodial crypto platform. This means:
- We do not store your crypto on our systems indefinitely.
- We do not manage private keys for customer assets.
- We do not assume custody risk — which includes exposure to hacks, regulatory scrutiny, or mismanagement.
Instead, we enable you to trade crypto during the day — and then we automatically send any unused balance back to you.
This approach:
✅ Reduces security risks
✅ Ensures compliance with financial regulations
✅ Ensures you remain in control of your assets
How It Works: Real Examples
Example 1: Deposit → Trade → Auto-Return
📅 Monday, 9:00 AM
You deposit 1 BTC to trade against CAD.
➤ Dashboard shows:
- Temporary Balance: 1.0 BTC
- Available for Trading: ✅ Yes
- Available for Withdrawal: ✅ Yes
📈 Monday, 11:30 AM
You sell 0.7 BTC for CAD.
➤ Remaining: 0.3 BTC still in temporary balance
📅 Tuesday, 9:00 AM (24 hrs later)
The unused 0.3 BTC is automatically sent back to the wallet you deposited from.
➤ You receive a notification + blockchain transaction ID.
Example 2: Deposit → No Trade → Full Return
📅 Wednesday, 3:00 PM
You deposit 2 ETH to explore trading.
➤ Temporary Balance: 2 ETH — tradable immediately.
📉 You decide not to trade that day.
📅 Thursday, 3:00 PM
All 2 ETH are automatically returned to your original wallet.
➤ No action needed. No funds left on our platform.
What You Need to Know
🔹 You can trade 100% of your temporary balance — no restrictions during the 24-hour window.
🔹 Unused crypto is auto-returned — no need to request a withdrawal.
🔹 Returns go to your original deposit address — ensure it’s secure and under your control.
🔹 No extensions — even if you’re mid-trade setup, the 24-hour return is automatic. Plan accordingly!
FAQ
Q: Can I opt out of the auto-return?
A: No — this is a core part of our non-custodial model. We never hold crypto beyond 24 hours.
Q: What if I want to trade again tomorrow?
A: Simply deposit again when you’re ready. Each deposit gets a fresh 24-hour trading window.
Q: What if my deposit address has changed or is no longer valid?
A: Contact support immediately. We can help redirect the return — but you must act before the 24-hour window ends.
Q: Does this apply to all cryptocurrencies?
A: Yes — BTC, ETH, USDC, and all supported assets follow this rule.
Pro Tips
🕒 Time your deposits — if you plan to trade all day Tuesday, deposit Tuesday morning.
📬 Keep your deposit wallet active — returns will fail if the address is invalid or frozen.
📊 Use the 24-hour window wisely — you have a full day to execute trades before auto-return.
Transparency & Trust
We believe you should control your crypto — not us. That’s why we built this system to give you full trading flexibility during the day, while ensuring your assets never sit idle on our platform overnight.
If you have questions about your temporary balance or return transaction, contact our support team with your deposit TXID — we’ll help track it down.
🔐 Trade freely. Sleep easily. Your crypto, your keys — always.