---
title: How to Issue a Refund as a Merchant
description: This is a simple guide to performing a refund to a customer.
---

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# How to Issue a Refund as a Merchant

## This is a simple guide to performing a refund to a customer.

1. In your account, go to **Transactions. **  
   **![Refunds_1](https://support.eukapay.com/hs-fs/hubfs/Knowledge%20Base%20purposes/Refunds_1.png?width=688&height=277&name=Refunds_1.png)**
2. On the Transactions page, select the order/transaction that needs to be refunded. Selecting the order will open a new window redirecting the user to its corresponding invoice page. 
3. Click the **Refund **button found at the bottom of the invoice page.  
   ![Refunds_2](https://support.eukapay.com/hs-fs/hubfs/Knowledge%20Base%20purposes/Refunds_2.png?width=570&height=624&name=Refunds_2.png)
4. A window will prompt asking the user to enter the customer's email address where the refund link is to be sent.  
   ![Refunds_3](https://support.eukapay.com/hs-fs/hubfs/Knowledge%20Base%20purposes/Refunds_3.png?width=361&height=290&name=Refunds_3.png)
   
   > Customer should receive an email containing a link for them to enter the return wallet address for the refund. After confirming the wallet address, a processing window will prompt.  
   > ![Refunds_4](https://support.eukapay.com/hs-fs/hubfs/Knowledge%20Base%20purposes/Refunds_4.png?width=252&height=326&name=Refunds_4.png)![Refunds_5](https://support.eukapay.com/hs-fs/hubfs/Knowledge%20Base%20purposes/Refunds_5.png?width=278&height=236&name=Refunds_5.png)![Refunds_6](https://support.eukapay.com/hs-fs/hubfs/Knowledge%20Base%20purposes/Refunds_6.png?width=273&height=270&name=Refunds_6.png)
5. Once the customer submits their return wallet address and refund processing is successful, it will reflect back on the **Transactions **table having a status of *Refunded***. **  
   **![Refunds_7](https://support.eukapay.com/hs-fs/hubfs/Knowledge%20Base%20purposes/Refunds_7.png?width=688&height=278&name=Refunds_7.png)**

*If you have other questions and/or clarifications you can contact us by submitting a ticket on our support page **[here](https://support.eukapay.com/kb-tickets/new?hsLang=en)** or send us an email directly at support@eukapay.com.*

 

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