1. EukaPay Support
  2. Accepting crypto payments (Merchants)

How to resend a receipt

Providing customers another copy of a receipt when the original is missing or inaccessible ensures that all parties involved have the necessary documentation for their records.

  1. In your account, go to Transactions. 
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  2. On the Transactions page, select the order/transaction. Selecting the order will open a new window redirecting the user to its corresponding invoice page. 
  3. Click Send Receipt button found at the bottom of the invoice page.
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  4.  A window will prompt the user to enter the customer's email address where the receipt will be sent.
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    Customer should immediately receive an email containing the receipt.
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If you have other questions and/or clarifications you can contact us by submitting a ticket on our support page here or send us an email directly at support@eukapay.com.